Refund policy

REFUND & RETURN POLICY

At Reymisa Group LLC, we want you to be confident in your purchase. Please read this policy carefully before requesting a return or refund.

Return Eligibility
You have 30 days from the delivery date to request a return. To be eligible, items must be unused, uninstalled, in their original packaging, and in the same condition as received, with all manuals, accessories, and parts included.

Non-Returnable Items
The following are not eligible for return or refund under any circumstance: items marked as final sale or special order, custom or made-to-order products, used or installed equipment, items showing signs of wear, damage caused by misuse or improper installation, and consumable parts (brushes, pads, filters, belts) once opened.

How to Start a Return
Contact us at support@reymisagroup.com with your order number and reason for return before shipping anything back. Returns sent without prior authorization will not be accepted or refunded.

Inspection and Approval
All returned items are inspected upon arrival. We reserve the right to deny a refund or offer a partial refund if the item does not meet the eligibility requirements above. Approved refunds are issued to the original payment method within 5-10 business days of inspection.

Restocking Fees
Large or industrial equipment (scrubbers, generators, and similar machinery) may be subject to a restocking fee of up to 20% to cover inspection, freight, and repackaging costs. This fee will be disclosed to you before your return is finalized.

Shipping Costs
Return shipping costs are the customer's responsibility, except when the item arrived damaged, defective, or was shipped in error by us — in those cases, we cover return shipping in full.

Damaged or Defective Items
If your item arrives damaged, you must notify us within 48 hours of delivery with photos of the damage and packaging. Claims submitted after this window may not be honored, as carrier damage claims have strict reporting deadlines.

Warranty Claims
Manufacturer warranty claims (BOSI, ARES, RollingDog) are handled separately from this return policy and are subject to the terms of the manufacturer's warranty, not Reymisa Group LLC's return window.

Cancellations
Orders may be canceled free of charge before they ship. Orders already shipped are treated as standard returns and are subject to this policy.